Question 1

What does EmpowerHealth do?

Accepted Answer

EmpowerHealth provides AI-powered healthcare engagement solutions that help organizations guide individuals to the right care at the right time. Our omnichannel virtual health assistant uses conversational AI to close care gaps, improve outcomes, and reduce costs while delivering personalized health engagement at scale.

Question 2

Who are EmpowerHealth’s Customers?

Accepted Answer

EmpowerHealth serves health plans, health systems, digital health companies, and other healthcare organizations that use conversational AI to automate and personalize member and patient outreach and engagement.

Question 3

What lines of business does EmpowerHealth serve?

Accepted Answer

EmpowerHealth supports healthcare engagement for Medicaid, Medicare, and Commercial populations.

Question 4

What use cases can EmpowerHealth’s conversational AI support?

Accepted Answer

EmpowerHealth’s conversational AI supports a wide range of healthcare engagement use cases by acting as an extension of health plan call centers and care management teams. It proactively reaches out to members, guiding them through their care journey and closing key gaps in health engagement. Here are some examples of use cases we provide:
 
· Benefit Awareness & Enrollment - Helps members understand their benefits, guides them through enrollment, and answers common questions.
 
· Chronic Condition Management - Supports members with conditions like diabetes, hypertension, and COPD through reminders, education, and check-in assessments.
 
· Medication Refills & Adherence - Provides refill reminders, adherence check-ins, and helps members connect with pharmacy or care teams when needed.
 
· Post-Discharge Instructions & Readmission Prevention - Delivers follow-up messages, reinforces care instructions, screens for symptoms, and routes members to support when risks are identified.
 
· Medicaid Redetermination & Renewal Assistance - Provides proactive reminders, explains documentation requirements, and helps reduce coverage lapses.
 
· Maternity & Postpartum Support - Offers trimester- and postpartum-specific education, appointment reminders, and connections to maternal health resources.
 
· Behavioral Health & Health Risk Assessments - Conducts digital screenings, identifies support needs, and guides members to appropriate care pathways.
 
· Preventive Screening Reminders - Engages members about age- and risk-appropriate screenings such as flu shots, colonoscopies, and mammograms.
 
· SDOH & Care Gap Data Collection - Collects information on social needs, barriers to care, and open care gaps to support risk stratification and targeted outreach.

Question 5

What off-the-shelf solutions does EmpowerHealth provide?

Accepted Answer

EmpowerHealth provides customizable conversational AI solutions built on flexible frameworks that can be tailored to each client’s goals, workflows, and populations. While every deployment is personalized, EmpowerHealth offers established solution templates—such as for benefits engagement, chronic condition management, medication adherence, and SDOH screening—that serve as proven starting points for rapid implementation.

Question 6

Does EmpowerHealth offer a pilot so we can try out your service?

Accepted Answer

Yes. EmpowerHealth offers pilots for organizations that want to test conversational AI before scaling. Many clients begin with a pilot to evaluate engagement, workflow fit, and operational impact across call center and care management teams.

Question 7

Can EmpowerHealth white label your virtual health assistant?

Accepted Answer

Yes. EmpowerHealth’s virtual health assistant can be fully white labeled. All outreach—including voice, SMS, and secure chat—is branded to the client or the member’s health plan, ensuring a trusted and consistent member experience.

Question 8

Does your virtual health assistant tell people it’s not human?

Accepted Answer

Yes. EmpowerHealth’s virtual health assistant clearly identifies itself at the beginning of every interaction as a “virtual health assistant”, ensuring members always understand they are speaking with AI rather than a human.

Question 9

What languages can your virtual health assistant speak and understand?

Accepted Answer

EmpowerHealth’s virtual health assistant supports 70+ languages, enabling multilingual outreach across diverse member populations via voice, SMS, and secure chat.

Question 10

Do you require a human in the loop?

Accepted Answer

No. EmpowerHealth’s conversations do not require a human in the loop.
However, when a member asks for help, or when the conversation framework specifies it, we transfer to the client’s call center or care team, ensuring immediate human support when needed.

Question 11

What does EmpowerHealth use to manage clinical evidence-based recommendations?

Accepted Answer

EmpowerHealth relies exclusively on client-provided clinical content when delivering any evidence-based recommendations. All clinical guidance, pathways, and decision logic are supplied by the client and built directly into the conversational framework. EmpowerHealth’s virtual health assistant does not search the internet or generate its own medical advice. It delivers only the approved, evidence-based content provided by the client to ensure accuracy, compliance, and clinical integrity.

FAQs

Frequently asked questions