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FAQs
Let’s Build Better Health Together
Frequently asked questions
General
Product & Solutions
AI Model & Technology
EmpowerHealth provides AI-powered healthcare engagement solutions that help organizations guide individuals to the right care at the right time. Our omnichannel virtual health assistant uses conversational AI to close care gaps, improve outcomes, and reduce costs while delivering personalized health engagement at scale.
EmpowerHealth’s conversational AI supports a wide range of healthcare engagement use cases by acting as an extension of health plan call centers and care management teams. It proactively reaches out to members, guiding them through their care journey and closing key gaps in health engagement. Here are some examples of use cases we provide:
· Benefit Awareness & Enrollment - Helps members understand their benefits, guides them through enrollment, and answers common questions.
· Chronic Condition Management - Supports members with conditions like diabetes, hypertension, and COPD through reminders, education, and check-in assessments.
· Medication Refills & Adherence - Provides refill reminders, adherence check-ins, and helps members connect with pharmacy or care teams when needed.
· Post-Discharge Instructions & Readmission Prevention - Delivers follow-up messages, reinforces care instructions, screens for symptoms, and routes members to support when risks are identified.
· Medicaid Redetermination & Renewal Assistance - Provides proactive reminders, explains documentation requirements, and helps reduce coverage lapses.
· Maternity & Postpartum Support - Offers trimester- and postpartum-specific education, appointment reminders, and connections to maternal health resources.
· Behavioral Health & Health Risk Assessments - Conducts digital screenings, identifies support needs, and guides members to appropriate care pathways.
· Preventive Screening Reminders - Engages members about age- and risk-appropriate screenings such as flu shots, colonoscopies, and mammograms.
· SDOH & Care Gap Data Collection - Collects information on social needs, barriers to care, and open care gaps to support risk stratification and targeted outreach.
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