Case Study
MiroDX + EmpowerHealth
MiroDX + EmpowerHealth
Improving Health, One Conversation at a Time
Background
MiroDX, a leader in patient care innovation, developed Wound CareKits to improve the post -procedure experience for patients. Curated to the specific surgery, procedure, or episode, the CareKit provides patients with essential at-home wound care supplies as a value-added service for healthcare providers and large health systems. These CareKits have the potential to prevent delays in receiving medical wound care supplies, reduce the financial burden on patients paying out of pocket, and encourage proper adherence to at -home recovery.
Challenge
Traditionally, post -procedure follow-up involves manual, time - consuming processes, putting pressure on short-staffed practices and health systems. MiroDX sought a solution to ensure patients who receive CareKits know how to use them, while minimizing the burden on healthcare providers dealing with patient questions or confusion regarding their wound and use of supplies.
Solution
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MiroDX partnered with EmpowerHealth, a leader in scalable healthcare engagement, to create CareKit Connect. CareKit Connect uses “Angel,” a virtual health assistant, to reach out to patients within 72 hours of a procedure or episode, proactively addressing any kit utility related questions, while triaging issues like package delays and wound -related concerns to the appropriate resource.
Angel streamlines patient care by delivering personalized follow-ups virtually, checking in on the patient and providing educational resources. Angel also quickly triages issues to connect them with MiroDX support professionals for assistance with kit concerns, or their provider for wound - related issues.
By integrating CareKit Connect, healthcare providers elevate post -procedure care, create improved patient satisfaction, and drive better clinical outcomes all while optimizing resources and enhancing organizational success.
Solution Highlights
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Angel’s brief (1–2 minute) patient engagement includes:
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Sending shipment information via SMSif the kit is not received
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Identifying any issues with the kit or its contents
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Routing to the MiroDx support team if there is questions about the kit
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Providing patients with a link to MiroDx’sdigital patient support tools
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Transferring to the appropriate provider to address wound-related concerns
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Following up weekly throughout the patient care plan
Outcomes
Angel delivered AI-powered digital outreach to collect secure data from each patient interaction. Within 6 months, CareKit Connect delivered these impactful results:
Effective Engagement of Reached Patients
83%
Successful HIPAA validated calls
Average engagement rate across 30 -day follow-up
Identified Patient Needs
13%
Identified non-clinical need Transfer to MiroDX agent
9%
Identified clinic need Transfer to provider
Maximum Satisfaction
89%
Engaged patients happy with quality of kit
86%
Engaged patients felt kit had what was needed for at-home wound care
A 6-month study found that patients were highly receptiveto the CareKit Connect program.
When we developed the Wound CareKits Connect, we had a singular purpose in mind —to improve the patient/provider experience from manual and disconnected to streamlined and convenient communications for all. Partnering with EmpowerHealth has raised the bar on health engagement and risk reduction.
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– Elise Alduino, MiroDX
About MiroDX
MiroDX is a healthcare solution startup focused on elevating clinical care while increasing practice value . We create products and solutions that extend clinical best practices beyond traditional care settings . Our flagship Wound CareKit product line facilitates positive outcomes while generating significant cost savings or revenue.
About EmpowerHealth
EmpowerHealth has impacted millions of people with conversational AI via voice, text, and secure chat . We scale outreach and engagement at a fraction of the cost of traditional methods that lower costs, enhance staff workflows, and meet quality benchmarks to support Medicare, Medicaid, and commercial populations .
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